The box is opened and some of the pieces have been taken off the trees but the kit is un-assembled and new in the box. We believe in good old-fashioned customer service! We will respond to all inquiries within 24 hours, and work with you to resolve any matter! We will do everything we can to resolve the situation. This item is in the category "Toys & Hobbies\Model Railroads & Trains\Railroads & Trains\Parts & Accessories\Buildings, Tunnels & Bridges".The seller is "vendue_king" and is located in this country: US. This item can be shipped to United States.